Customer Service Manager

Bluewater Hayes, Inc. Published: December 28, 2017
Experience Level
Mid-Senior Level
Job Function
Customer Service, Distribution, Management
Date Posted


The Customer Service Manager will be responsible for managing the day to day activities of the customer service team.

Key Responsibilities:

· Hire, mentor and develop a dedicated team of professionals who are committed to working as a team in delivering a high level of customer satisfaction.

· Hold team members accountable to key service performance measures and monitor order entry flow, evaluate performance, and conduct training.

· Identify areas of improvement within the customer service group, develop/support new solutions and implement changes within the group to increase productivity and quality

Education and Experience:

· Bachelor’s degree, preferred, or equivalent experience.

· Minimum 5 years of experience managing a team of direct reports within a manufacturing environment selling inventoried finished goods

· SAP experience required

· Experience in developing or implementing a call center solution software preferred

· Solid knowledge of manufacturing processes and sales channels.

· Excellent communication skills and superior resolution and decision-making skills.

· Comprehensive computer skills including Microsoft Office Suite and business/ERP systems software.

Additional Skills and Qualifications:

· Experience working for an international organization.

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