Data and Process Analyst

Bluewater Hayes, Inc. Published: March 18, 2017
Location
Experience Level
Associate
Job Function
Quality Assurance, Analyst
Date Posted
3/17/17

Description

Job description

Overview:

This high-impact role will be critical to service delivery across business units, defined by Quality and Process Assurance within all reporting. We're looking for a highly professional data nerd who is willing to take deep dives to ensure reporting integrity, but also manage across function to reimagine and standardize processes, execute their implementation, and oversee their ongoing success.

Essential Job Duties:

  • Lead process documentation initiatives with narrative and process maps and assess how those initiatives integrate with other business functions
  • Actively identify, implement, and manage execution of remedial or improvement process and quality changes resulting from defect root cause analysis
  • Establish and implement standard procedures for site operations; develop process improvements and identify opportunity for service enhancements
  • Oversight of Best Practices, including but not limited to service guides, training, and communication
  • Key member of Defect Management Team to address, resolve and champion remediation of defects to ensure compliance
  • Develop quality checklists, an ongoing audit program and its implementation and management, and oversee all aspects of failure resolution

Background Profile:

  • 2-5 years’ experience with process improvement and development
  • Quality improvement experience
  • Ability to work well with others, across function, and facilitate organizational change
  • Ability to respond quickly with urgency and professionalism to all levels of the organization/client
  • Exceptional written and interpersonal communication skills
  • Bachelor's Degree required

Perks:

  • Strong room for professional growth
  • Monthly in-house happy hour
  • Team-oriented, friendly environment
  • Strong compensation + benefits + 401k match
  • Located around center-city Charlotte
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